I had problems with a couple of orders when I built my Roadster. I tried again about 4 month ago for my GT40. No word on my order after 2 weeks. So I called and found out the parts were on backorder. I asked when they would be filled and they didn't know.
I cancelled my order and will not do buisiness with them ever again.
Being in the parts business myself, I can see their problem: NO FOLLOW UP. You don't have to be spectacular in the parts business to get a loyal following, but even if you are spectacular and don't communicate with your customers, you're doomed. Simple phone calls and emails are mandatory to keep customers happy, even if it's just to tell them you screwed up, they will appreciate the communication. Hopefully Tri-State will realize this.
Same experience. Ordered a speedo reverser gear. Called after a couple of weeks, told that Mike would have to call me back. He didn't, I called again, got Mike and he said, oh yea, that order. We'll ship it out tomorrow.
Guess I missed the part of their order process that says you must call twice before they ship!
I just finally got credit from my mastercard from jan 07. Bought a stainless brake kit and a few other things i recieved partial brake line kit mixed with jeep/mustang and nothing else I called mike numerous times. never once called me back, Told me several times parts were to be shipped that day/next day .etc.etc then the girl gave me his cell as i guess she was sick of talking to me, he blamed everyone but himself.and NEVER resolved the problem. he didnt really care.
Most frustrating thing was my
mastercard made me supply copies of phone bills e,mails etc etc,3 times. and gave him 3x 45 days to respond before closing the file.Visa was better they gave him 45 days only.
"DO NOT BUY ANYTHING FROM TRI-STATES"
would be my advice to anyone. theres more than enough great vendors on here that are awesome.Mike mack has been my only negitive exp.
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