[timtt]

I recently posted a thread about head gasket issues on my Southern Automotive 428 ( http://www.ffcars.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=1;t=005277). The original plan was for me to get a new head and install it myself, but the final resolution is above and beyond what I expected and the best customer service I've ever had I think.

What Bill Parham suggested to me when I asked him about the time I could expect the head to come in at (they would have paid me for my labor as well), was that he will have someone drive up and install it for me. On top of that, I will get Edelbrock aluminium heads - a $1000 option! So he ended up sending two guys up to make the 1200 mile trip from Georgia to Mass. With them, they brought the new heads and a new intake as well. They performed the surgery in about 6 hours while having me lurk around and try to be useful.

All in all, this is amazing customer service. The guys were great and didn't mind my inquisitive self being there asking how things work and why things are done in a certain way. I learned a ton from them and hopefully was useful here and there as well. They even went out and bought a second tool set to allow them to work in unison...

My hat is off to them!

Thanks,

Tim TT

 

[mikiec]

I have heard many times that these guys are a class act.

Mike

 

[CobraDreaming]

Man. I am impressed! Not only did they have someone come up to personally fix the problem they gave you an upgrade as well.

 

[Rick Williams]

Sometimes I do some pretty dumb stuff. I did an engine rebuild but reused the donor water pump. Well my cheapo decision bit me when the pump crapped out at the Deep South Cobra Club meeting held at Southern Automotive. I was going to replace the pump myself in the parking lot but Bill wouldn't let me and had his guys do it for me. They wouldn't even let me help. Then, they didn't charge a dime for the work! I felt so guilty I ended up tipping the guys on the side.

I agree. Southern Automotive is a fine bunch of people.

 

[chad e coen]

Tim,
Why didn't you just say it was Southern Auto in the other post? I, as would most other people that know them, would have told you to call them and not to worry at all. All I have ever heard is GREAT stuff about them. Really glad to hear all of the rumors are true. So, have you driven it with the new heads yet?

Chad

 

[ffrcobra]

That's great customer service!

Galt

 

[Mike Braddock]

Outstanding! Two thumbs up for Bill and Susan and the rest of the gang and SA. What a first class group of people...

Mike

 

[timtt]

Hey Chad,

I figured I'd rather play if safe and not divulge at first. I sort of wanted to get a first opinion on the issu to get a better understanding of things, s.t. when I spoke to SA, I'd make some amount of sense.

I've not been able to drive with the new heads, because I need to rerun a small section of brake line... I have all the parts now though, but it will be Thursday before I can hope to drive it. Sounds awesome though!

Take care,

Tim TT

 

[Bill]

I've driven by their place 20 times and have never stopped. The next time I do, I must stop in a drop off some FFCars t-shirts and say thanks. These guys sound great!

By the way, have you seen where this place is located?