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Discussion Starter #1
Ok here is the quick version, Friday my wife opened a virus that came in from an email. That made no online programs open at all, email, explorer, firefox. It also disabled her nonupdated virus protection software. After a few hours and looking through millions of files I deleted about 4 "infected files". I was able to reinstall Symantec Antivirus with the latest updates, scanned the system, no viruses found. I can now get online with explorer and outlook, but not firefox and it will not allow me to login to anything, after a username and passwrod is entered it goes to a blank screen. (I am now thinking that is not a good sign)

Anyway I ran an online scan from trendmicro, found 6 virus' deleted those and still the same thing.

Any idea what to do now?
 

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Save all important files and pictures just in case and my easy solution is to reformat the entire computer. No reason trying to polish a turd if it has already been infected and is already probably previously infected.
 

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I agree. Cleaning a badly infected computer can be more work than it's worth. You'll probably be happier with the end result if you wipe it, and you can be sure you'll finish. If you keep fighting viruses, it could go on for a long time.
 

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Right click my computer => properties
Click on the System restore tab, check "turn off system restore on all drives"

restart your computer and hold down the F8 key

You should be prompted with a list of boot options

choose safe mode and let the computer boot.

you will now be in safe mode. go to the on line virus page and try it again.

Then re-boot the computer normaly....

Then google adaware...download the program, check for updates and run it to clean any spyware from your computer.

HTH
 

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Follow Ricksters directions, then download the following two programs:

AVG

and

Spyware doctor

After both have been installed and updates have been completed, reboot into safe mode and have both programs scan and repair your system. Once again, it is very important to have "system restore" turned off at this time......

Let us know the results afterwards.

Sincerely,

Bill S.
 

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Originally posted by Rickster:
You should be prompted with a list of boot options

choose safe mode and let the computer boot.

you will now be in safe mode. go to the on line virus page and try it again.
If you are going to go online in the Safe mode, you should choose "Safe Mode with Networking"
 

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You may also want to get Microsofts Antispyware at some point as well - I know its not antiviral, but is worth having.
 

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download a program called stinger from mcafee: http://vil.nai.com/vil/stinger/
install a good spyware killer - I have used adaware for years - I have recommended it to many clients - and it's free for home use: http://www.lavasoftusa.com/software/adaware/
if you can't update your anti-virus, uninstall it and get a new one. Avast is free and it kicks butt, I have recommended it to many - and it's free for the home user: http://www.avast.com/

take the PC offline (unplug your broadband if you have it) and run stinger, your antivirus, and then adaware. do the same process again.

there isn't such a thing as a virus/worm/trojan that can't be removed. If you can rebuild the system yourself, then saving our files offline & rebuilding is an option. if you can't, pay a professional (NOT geeksquad!) - ask around at work, finding someone with 5+ years experience who wants to make a few bucks on the side is easy.
 

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Originally posted by CobraDVM:
You may also want to get Microsofts Antispyware at some point as well - I know its not antiviral, but is worth having.
I wouldn't recommend this - it's very invasive and can and will break many programs. there are better tools that are much easier to use for the casual user that don't want to rule your system.
 

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Originally posted by Trigeek37:
</font><blockquote>quote:</font><hr />Originally posted by CobraDVM:
You may also want to get Microsofts Antispyware at some point as well - I know its not antiviral, but is worth having.
I wouldn't recommend this - it's very invasive and can and will break many programs. there are better tools that are much easier to use for the casual user that don't want to rule your system. </font>[/QUOTE]BS. :rolleyes:

Also, you can get free help from Microsoft for virii/malware/ here:

http://support.microsoft.com/?pr=securityhome

Good page to reference:

http://www.microsoft.com/athome/security/protect/windowsxpsp2/Default.mspx

Windows Anti-Spyware: http://www.microsoft.com/athome/security/spyware/software/default.mspx

Joebio, if you get stuck send me a PM.

Regards,

Bill
 

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Discussion Starter #12
Wel I tried all the above, still not working right, I am going out to buy some CD-r's, format and start all over again.

Thanks guys.
 

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Originally posted by Ozona:
</font><blockquote>quote:</font><hr />Originally posted by Trigeek37:
</font><blockquote>quote:</font><hr />Originally posted by CobraDVM:
You may also want to get Microsofts Antispyware at some point as well - I know its not antiviral, but is worth having.
I wouldn't recommend this - it's very invasive and can and will break many programs. there are better tools that are much easier to use for the casual user that don't want to rule your system. </font>[/QUOTE]BS. :rolleyes:

Also, you can get free help from Microsoft for virii/malware/ here:

http://support.microsoft.com/?pr=securityhome

Good page to reference:

http://www.microsoft.com/athome/security/protect/windowsxpsp2/Default.mspx

Windows Anti-Spyware: http://www.microsoft.com/athome/security/spyware/software/default.mspx

Joebio, if you get stuck send me a PM.

Regards,

Bill
</font>[/QUOTE]shall I start a list of applications that Microsoft's antispam software will break? how come no companies run it?
 

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I had Norton's complete Suite of protection and had nothing but problems with my computer. I finally gave up and took it to my local computer repair shop and they said lots of people with Norton have problems with it trying to take over their computer programs.
They deleted if for me, and installed McAfee and I've never had a problem since. I've also heard that Microsoft Anti-spyware will do the same thing.
Best to check with the pros on this one.- Bob
 

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Originally posted by Trigeek37:
shall I start a list of applications that Microsoft's antispam software will break? how come no companies run it?
Heh, maybe because it's beta 1?

It's really popular in computer retail/repair shops. It's also free.
 
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